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Donor Services Associate, U.S.

Location: New York City


The World Society for the Protection of Animals (WSPA) has an ambitious strategy to create a world where animal welfare matters and animal cruelty has ended – and we are seeking talented and passionate individuals to join our team and help us reach this goal. WSPA is the world’s largest international animal welfare organization, and continues to grow. Across our 15 international offices, we are developing programs and launching campaigns that will improve the lives of millions of animals worldwide.

In the U.S., we have opened a new office in New York City, and joining our team is an exciting opportunity to be involved on the ground floor of a stellar team of nonprofit professionals with the backing of an established world-class global organization.

This is a unique opportunity to help strengthen and build the US fundraising program of an international organization in a new US office in NYC.  The Donor Services Associate plays a critical role in the cultivation and stewardship of WSPA USA’s donors and works collaboratively with the US development team, fundraisers in other country offices, and the international fundraising team in London.

The Donor Services Associate reports to the Senior Direct Marketing Manager and will play a key role in a development department charged with raising over $6M in 2013 and with an ambitious plan for ongoing growth. As the first point of contact for donors who initiate communications with the organization, the Donor Services Associate answers questions about animal welfare issues and WSPA’s programs.  He/she will also be involved in our efforts to engage our donors and increase their support and will have a significant impact on WSPA’s fundraising activities and help to build the future of a growing global organization.


  • Liaise with supporters and the public, providing accurate and relevant information by telephone, letter and e-mail
  • Work with regional and international staff to develop and maintain an internal bank of support resources
  • Partner with Database Manager and development team to ensure accurate donor information
  • Process and report matching gifts, gift cancellations and other donor related transactions
  • Research, create, update and assist with new supporter materials, as needed
  • Provide administrative support to development team as needed



  • 1+ years experience
  • Previous experience in customer service and/or support position
  • Strong interpersonal communication skills and pleasant phone manner essential
  • Knowledge of and interest in animal welfare issues
  • Proficiency with all Microsoft applications; database experienced a plus
  • Strong research and writing skills
  • Able to work independently and as part of a team
  • Bachelor’s Degree required

For more than 30 years, WSPA has brought relief and protection to millions of animals across the world. Today, working in more than 50 countries, WSPA continues to collaborate with local communities, NGOs and governments to change animals’ lives for the better. WSPA also acts for animals at a global level, using the organization’s United Nations consultative status to give animals a voice. If you have the qualifications for this particular role, and share WSPA’s passion for animal welfare, please let us know of your interest by applying.

WSPA offers a comprehensive benefits package including medical, dental, retirement, and generous vacation and holiday leave. Salary is commensurate with candidate’s experience. 

Interested candidates should send a cover letter including salary requirements and resume to The job reference code WSPA-HR1-DSA must be in the subject line. Applications submitted without salary requirements may not be considered. Position will remain open until filled. 

WSPA is an equal opportunity employer and welcomes applicants from diverse backgrounds.

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